Frequently Asked Questions

We have compiled an extensive list of frequently asked questions that should be able to answer any questions you have about DieHardFans.com. If the question you want answered is not covered below, do not hesitate to contact us immediately with your query.  

Postage and Delivery

Payment

Security

Your Account

General

Postage and Delivery

 
1. If I order my product(s) today when will I receive it?
The arrival of the product depends on the availability and the type of the product ordered.

The estimated shipping time for most in-stock orders are 7 to 10 business days. This is a guideline when ordering so that you can assure you plan your purchase appropriately. The only reason a product may be delayed is if it is out of stock at the time of purchase. If this occurs, you will be notified immediately through an email or a telephone call.

Shipping method and Carriers

We partner with UPS, FedEx and USPS to do our shipping and use the fastest and most affordable options available.

DieHardFans charges a standard flat rate of $4.95 per order. This means that whether you buy a single key ring, a sofa (large, oversized product), or multiple products, your entire order will be shipped, anywhere within the USA, for a flat rate of $4.95. Please click here for more information on handling and shipping timings.

Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you’ve ordered is out of stock or backordered you will be notified by an email or a telephone call promptly.

Partial Shipments

In some cases, orders with multiple items are shipped in multiple packages. These are called partial shipments. In this instance, items will ship from more than one shipping facility. You will receive notification when this occurs.

If you select an expedited choice of shipping, all items available for immediate shipment will be processed in that manner. All other items, such as special order items, will be sent via standard ground.

Although multiple packages are being shipped, you will have only one shipping charge of $4.95 per order.

Manufacture direct shipment

Manufacturer direct are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The shipper is selected by the manufacturer, and together they negotiate guarantees of quality delivery. We cannot offer expedited production or shipping for these items.

2. What packaging do you use?

The type of packaging used to ship your order varies due to the needs for each specific item. When shipped from our warehouse, we assure to take the most careful approach to make sure your items arrive undamaged.

Here at DieHardFans, we believe the shipment of your order is as important as our developing process. After all, who would want to have a beer glass or coffee mug arrive broken or scratched? We use bubble mailers that snugly hold and protect your glassware, to ensure that they arrive to you intact and undamaged.

If product arrives damaged, please notify us at once. See our Returns Policies for more information. You may also get in touch with us to notify the damage.

3. Which countries do you ship to?
Die Hard Fans can only accept orders that are shipping to one of the following countries: United States, Puerto Rico, and U.S. Virgin Islands. If you are outside of these countries, we will not be able to ship your orders to you.

Payment

1. Which payment methods do we accept?
We accept Visa, MasterCard, Discover and American Express. Your credit card will be pre-authorized at the time you place an order with us. Your credit card shall be charged once we start processing your order.

We regret that we cannot accept personal/business checks or money orders.

2. Are my personal details safe with you; or will I start getting unsolicited email/post?
We do not advocate spam e-mails and you have our assurance that your details will not be revealed to any third parties to be used for such activities.
3. Will I receive a confirmation, once I have made a payment?
On payment, you will receive an email supplying you with the details of your order and payment, as well as estimated delivery time.

You will receive emails regularly updating you on the process until your products are safely in your hands.

4. What name will show up on my statement after I have made the payment?
When you receive your credit card bill, your purchase transaction will be shown charged from "Sporters Global Inc."; it is the name of our company.

Security

1. What is your privacy policy?
At DieHardFans.com we are committed to keeping our customer’s information secure. That is why we use the latest secure encryption technology and update it regularly. All personal information as well as billing information is handled with the utmost care and will not be disclosed to any third parties or in any other way which you have not consented.

Our priority is to keep your information safe, private and secure.

Your Account

1. How do I login to my account or find my login information?
To log into your account, you simply click on my account tab. You will be requested to enter your email address and password. Once the correct information is entered you will be directed to your account where you can track your order, review previous order history, change your personal information and speed up the check out process for your next order.

Should you forget your password, we have you covered. In the My Account section, simply click your mouse icon on the "forgotten your password" prompt. It will ask you to enter your emails address. Then your new password will be emailed to that email account.

2. How do I change my profile information?
To change your profile information you need to log into your account, through the My Account page. Click on the "edit personal details" prompt and you will be able to change your details. If you wish to change your profile information for an existing order, you must contact us.

General

1. What is the largest size you carry?
The sizing differs from product to product, so particular items of clothing may have larger sizes than others. Look for this kind of information in the size chart on the product page.
2. Is the merchandise authentic?
Many people are hesitant to buy designer merchandise online in fear of it being fake. This is an understandable concern. It is a common occurrence these days to be taken for a ride when buying online, expecting to receive authentic product but receiving cheap knock-offs.

We want you to know that this will never happen with us. All of the merchandise that we sell is guaranteed to be authentic or you will get your money back.

We purchase all our products from major suppliers ensuring the highest quality and 100% authenticity.

3. Why do you need my phone number on the order form?
We may have to contact you to inform you of any issues or delays with regards to your order.
4. What if my question has not been answered by any of the above?
If your question has not been answered above then please feel free to contact us

 

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